How a marathon-running CEO set the pace for Cigna

David Cordani is stepping down as Cigna CEO after 17 years, during which the company's revenue grew from $18 billion to $275 billion. He attributed the recent public distrust in health insurers to rising healthcare costs and responded by launching Cigna's 'Commitments to Better' initiative to rebuild trust. The December 2024 shooting of UnitedHealthcare CEO Brian Thompson heightened industry tensions, prompting Cigna to prioritize active listening to address societal concerns.