How Home Depot is rebuilding retailing with AI

Home Depot is integrating AI to enhance retail operations, led by new executives including CTO Franziska Bell and CIO Angie Brown. Key AI applications include Magic Apron and Google Cloud-powered customer service, while tools like Microsoft Copilot and Anthropic’s Claude improve internal efficiency. The company aims to align AI investments with merchandising, digital ecosystem integration, and professional customer growth despite economic challenges.