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The Nexus
TECHNOLOGYJul 1 · 23:01 UTCTHE GUARDIAN TECHRobert Booth UK technology editor

AI summaries of Tripadvisor hotel reviews downplay serious complaints, investigation finds

AI-generated summaries of Tripadvisor hotel reviews downplay serious complaints such as sexual harassment allegations and a hotel being sued over hygiene issues. An investigation by Which? found these summaries described a food poisoning lawsuit as 'spotless' and praised 'friendly' service at a resort with harassment complaints.

Nexus surfaces and summarizes. The full story lives at the source.

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Which?organizationTripadvisororganizationAI-generated summariestopicsexual harassmenttopichygiene issuestopicfood poisoningstopic
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