HEALTHTHE GUARDIAN WORLD
People awaiting hospital treatment to get three weeks’ notice under NHS England plans
NHS England plans to inform patients on hospital treatment waiting lists at least three weeks before their next appointment, inspired by customer service models of online retailers like John Lewis and Amazon. The initiative requires hospitals to notify patients of operations, diagnostic tests, or consultant meetings three weeks in advance.
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- RICHARD LITTLEJOHN: Is Wes Streeting for real, boasting about two thirds of patients only waiting 18 weeks for treatment? That's more than four months!
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- Record number of people waiting for NHS diagnostic tests in England