Mindgems photo dupe scanner bait and switch???

A user purchased a duplicate file scanner for HEIC files, but later discovered HEIC support was excluded from the base version despite not being clearly noted in the comparison table. The company accused the user of lying, offered a pro version to delete a negative Trustpilot review, and updated their site to add unsupported features, which the user claims were not present in a screenshot taken three days prior.