I've spent 20 years teaching people to communicate. Phone anxiety has never been worse.

Mary Jane Copps, a conversation coach known as 'The Phone Lady,' highlights rising phone anxiety among young professionals due to lack of practice in spontaneous dialogue. She attributes this to reliance on text-based communication and generational shifts, noting executives value communication skills but often neglect training. The article introduces the 'conversation gap,' where 98% of senior executives prioritize real-time conversations but only 11% believe their organizations execute them effectively.