DTE answers customer questions after storms leave thousands without power

DTE Energy faced customer frustration over widespread power outages caused by recent storms, with complaints about insufficient $42 outage credits and delayed food spoilage compensation. The company explained its restoration prioritization process, focusing on safety hazards and critical facilities first, and projected full power restoration by Tuesday. Candee Smith, a customer whose power was restored Sunday, expressed dissatisfaction with DTE’s leadership despite acknowledging crews’ efforts.