Dossier
AI scanners
Coverage of AI scanners in the Nexus archive.
- Rental car AI scanners flag alleged damage, leaving customers with surprise bills
Rental car companies are using AI-powered scanners to detect vehicle damage, but customers report being charged for uncaused damage. Experts question the technology's accuracy, as minor issues like dirt or water droplets may trigger false alerts. A Hertz customer, Jessica Fields, was billed $350 for dents flagged by AI despite returning the car undamaged.