Dossier
Alzheimer's-related dementia
Coverage of Alzheimer's-related dementia in the Nexus archive.
- I started treating my dad with dementia like a customer. It doesn't always work, but it has helped a lot.
The author used customer service principles, inspired by a 2011 National Institutes of Health study, to improve interactions with their father, who has Alzheimer's-related dementia. Smiling and positive nonverbal communication reduced tension and made caregiving easier, though challenges persisted during episodes of agitation.