Dorothy Kuspis

A family in Arizona received a keepsake urn from Amazon that contained unknown cremated remains, leading to shock and discomfort. They contacted Amazon for a refund and replacement, and plan to dispose of the foreign ashes themselves.

A family in Arizona discovered unexpected cremated remains in a keepsake urn purchased from Amazon. The urn, intended to hold a portion of their grandmother's ashes, contained unidentified ashes, prompting the family to contact Amazon for a refund and replacement.