Dossier
Juan Hernandez-Campos
Coverage of Juan Hernandez-Campos in the Nexus archive.
- Retailers are calling on AI to stop customer return fraud
Retailers are using AI to detect return fraud, such as label swapping and wardrobing, as fraud rates rise to 9%. Companies like Happy Returns, Narvar, and Loop employ AI to analyze return patterns and automate fraud prevention, improving efficiency in reverse logistics.