Miguel Milano
Coverage of Miguel Milano in the Nexus archive.
- Salesforce waves bye-bye to UI in 'headless' embrace
Salesforce's Headless 360, a 'headless' CRM solution, has gained significant adoption since its April 2024 launch, processing 4.5 million MCP calls and nearly a trillion API calls. The platform allows users to access Salesforce data through external tools like WhatsApp, ChatGPT, and Slack, expanding Salesforce's addressable market and enabling customers like Adecco and Anthropic to integrate agents and workflows without traditional UI reliance.
- The SaaS-pocalypse can wait, Salesforce still has customers where it wants them
Salesforce CEO Marc Benioff announced a potential $300M investment in Anthropic's coding agents by 2026 to enhance AI-driven software development. The company avoided hiring additional engineers in 2025 and cut 4,000 support roles, focusing on monetizing AI agent platforms despite warnings about unpredictable costs for customers. Critics speculate about the 'SaaS-pocalypse,' where AI could disrupt SaaS markets and employment.