Priority Waste

Lincoln Park residents report garbage truck operations by Priority Waste are damaging trash can lids, leading to pest problems. Some residents have waited months for replacements, with the city and Priority Waste offering unclear solutions.

Residents in a Taylor neighborhood reported garbage was not collected for nearly a week despite expecting Monday pickups. Bob Trezona and Don Seymour described inconsistent service and unresolved complaints to city hall, while Priority Waste claimed improved collection rates. Taylor Mayor Tim Woolley acknowledged unawareness of the complaints and pledged to investigate.

Priority Waste CEO Aaron Johnson released a progress report detailing a 100% collection completion rate across Metro Detroit and the rental of 32 new collection trucks to address service disruptions. The company is investing six figures to bridge operations until 91 new automated trucks arrive by August 31.

Priority Waste CEO Aaron Johnson reported progress on a five-point service recovery plan, including purchasing 198 trucks and 91 new automated vehicles, hiring over 100 drivers, and achieving a 100% collection completion rate post-wildfire disruptions. The company is addressing container request backlogs and operational challenges like extreme heat and Canadian wildfires.

Grosse Pointe Park has voted to switch its trash hauler from Priority Waste to Express Waste Services starting October 1, aiming to improve service reliability and customer satisfaction. The change follows a similar decision by neighboring St. Clair Shores and includes a $2.93 monthly rate increase for residents.

Priority Waste CEO Aaron Johnson outlined a five-point recovery plan to address service failures and complaints in Southeast Michigan, including fleet expansion, staffing increases, and customer service improvements. The company has purchased 198 trucks and hired 41 new drivers as part of its efforts to restore reliability.

Priority Waste CEO Aaron Johnson outlined progress on the company's recovery plan to address service disruptions in Metro Detroit. The plan includes purchasing 198 trucks and 91 new automated vehicles to improve reliability, along with hiring 41 new drivers. Johnson emphasized restoring service and building a more reliable company through transparency and accountability.

St. Clair Shores switched to Express Waste Services two weeks early to replace Priority Waste after months of missed pickups and resident complaints. The new contract costs $204,000 more than the previous one, but residents and officials praised the improved service.

Priority Waste CEO Aaron Johnson acknowledged poor service quality, citing driver shortages, aging equipment, and delayed trash bin deliveries. The company has hired 41 drivers and purchased 91 new trucks to address issues, but cities like St. Clair Shores and Westland are withholding payments or switching providers due to ongoing disruptions.

Residents of Lincoln Park are frustrated with Priority Waste's inconsistent yard waste pickup service, which can take 10 days to three weeks. Natan Abellan criticized the unpredictable schedule, highlighting the lack of reliability.

Residents of Lincoln Park report that trash and compost have not been collected for weeks. They contacted Priority Waste, which stated it lacks a driver to handle the collection.