Robin Binkley

6,000 student-loan borrowers were notified to reapply for income-driven repayment plans after a glitch caused incorrect payment amounts. The error affected those who manually updated their family size, as the system could not recalculate payments using on-file tax information.

Student-loan borrowers report difficulties obtaining clear information from loan servicers, including long hold times, disconnected calls, and conflicting payment details. The Education Department claims it monitors servicer performance, but borrowers like Jessica Salmi, Jason Marques, and Robin Binkley describe struggles to navigate repayment plans and payment amounts.