Dossier
Tech support scam
Coverage of Tech support scam in the Nexus archive.
- Tech support scam caused massive data breach at Australian airline Qantas
A tech support scam caused a 2025 data breach at Qantas, exposing 5.7 million customer records. Australia’s Privacy Commissioner found Qantas did not breach privacy obligations, citing measures like employee training, CRM audits, and role-based access controls that met Australian Privacy Principles.
- Two Americans plead guilty to assisting India-based tech support scam centers
Two American men, Adam Young and Harrison Gevirtz, pleaded guilty to misprision of a felony for assisting India-based tech support scam operations. They provided telecommunications services including phone numbers, call routing, call tracking tools, and call forwarding to telemarketing fraudsters.