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The Nexus
DossierENTITY

Technical Support

Coverage of Technical Support in the Nexus archive.

Earliest in view: Apr 8 · 12:23 UTCMost recent: Jul 14 · 11:07 UTC
Co-mentioned in this coverage
Vivoorganization1AI voice conciergetopic1servicetopic1billingtopic1Amazonorganization1Kindleproduct1
Recent coverage
  • BUSINESSJul 14 · 11:07 UTCTHE RIO TIMES
    Vivo Swaps Its Phone Menu for an AI Voice Concierge

    Vivo is replacing its old press-a-number phone menu with an artificial-intelligence voice concierge. The concierge routes callers to three AI agents for service, billing, and technical support, with the company aiming to resolve about 60% of calls using this system in coming quarters.

  • TECHNOLOGYApr 8 · 12:23 UTCENGADGET
    Amazon is cutting off support for older Kindles

    Amazon is ending support for older Kindle devices, impacting users. This decision reflects the company's strategy to prioritize newer models and streamline technical support.