Dossier
baggage system outage
Coverage of baggage system outage in the Nexus archive.
- 20,000 bags stranded after technical issue at major airport leaves travelers scrambling
A technical issue at London's Heathrow Airport Terminal 5 left approximately 20,000 British Airways passengers without their luggage last Friday. This marks the fifth baggage system incident at Heathrow since the start of the year, costing the airline an estimated £10 million in losses.