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The Nexus
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call centers

Coverage of call centers in the Nexus archive.

Earliest in view: Apr 22 · 14:01 UTCMost recent: Jul 9 · 12:00 UTC
Co-mentioned in this coverage
Kaiser Permanenteorganization1California Nurses Associationorganization1Raquel Alvarez Sanchezperson1AItopic1workplace surveillancetopic1patient caretopic1Flareorganization1Caller-as-a-Service Fraudtopic1cybercriminalstopic1hiring processtopic1performance trackingtopic1
Recent coverage
  • HEALTHJul 9 · 12:00 UTCTHE MARKUP
    Kaiser Permanente nurses say technology is making their jobs — and patient care — worse

    Kaiser Permanente nurses report that AI-driven workplace surveillance tools prioritize speed and cost over patient care quality, penalizing call durations exceeding 15 minutes. The California Nurses Association is negotiating a contract with AI as a key issue, while California lawmakers consider bills regulating AI in healthcare.

  • SECURITYApr 22 · 14:01 UTCBLEEPING COMPUTER
    Inside Caller-as-a-Service Fraud: The Scam Economy Has a Hiring Process

    Fraud operations are increasingly structured like professional call centers, with hiring, training, and performance tracking systems. Flare has exposed how cybercriminals manage these 'Caller-as-a-Service' operations to streamline scam activities.