Dossier
digital concierge
Coverage of digital concierge in the Nexus archive.
- Yelp is making its AI chatbot way more useful
Yelp is enhancing its AI chatbot, the Yelp Assistant, to function as a digital concierge capable of answering questions, making recommendations, and handling bookings within a single conversation. This update aligns with broader industry efforts to make AI more practical for consumers and leverage user-generated data as a competitive advantage.