Dossier
drive-up workers
Coverage of drive-up workers in the Nexus archive.
- Target overhauls 32-second problem that leaves drive-up workers scrambling
Target is addressing a 32-second issue that causes drive-up workers to become overwhelmed. The company is implementing changes to resolve this operational challenge.
- Target eliminated a daily headache for drive-up workers with a new tech fix
Target implemented a new app feature allowing drive-up workers to unlock store doors via WiFi, reducing re-entry delays by 30 seconds per use. This solution saves an estimated 350,000 labor hours annually across 2,000 stores, addressing a frequent pain point for employees handling online orders.