Dossier
emotional toll
Coverage of emotional toll in the Nexus archive.
- How do people in the US describe customer service in 2026? ‘Debilitating, depressing, enraging. Ugh’
US residents in 2026 describe customer service as 'debilitating, depressing, enraging' due to financial and emotional costs. Guardian readers shared negative experiences with big companies, citing a focus on profits over customer well-being. The primary complaint centers on AI-driven customer service.