fare inspector ambassadors

Charlotte Area Transit System's interim CEO Brent Cagle outlined new safety initiatives, including 60 fare inspector ambassadors and AI technology to detect suspicious behavior. Crime on the Blue Line and buses has dropped by 69% and 67%, respectively, with increased police and security presence contributing to rider safety.

Charlotte City Council approved a fare inspector ambassador program for light rail and buses, starting with the Blue Line, to address fare evasion costing millions annually. The initiative aims to improve safety and accountability, with mixed rider reactions including concerns about affordability and alternative solutions.