fraud department
Coverage of fraud department in the Nexus archive.
- New Scam Text Alert!
A user received a scam text alerting them of a fraudulent $2200 purchase, followed by a call from fraudsters impersonating their bank's fraud department. The user verified with their bank and discovered the scam, as the bank confirmed no such call had been made and the phone number was not official.
- [US] I received a email about a Lowe's order
The user received a Lowe's order confirmation email with their name and email, but the address, phone number, and card details did not match theirs. Lowe's customer service confirmed the order exists but could not be viewed under the user's account. The company reported it as potential fraud, and the user filed for identity theft.
- MFA-optional banks leave safe doors (and accounts) wide open for thieves to pillage
A 84-year-old woman lost $30,000 from her bank accounts after thieves exploited weak security practices, including the absence of mandatory multi-factor authentication (MFA). The attackers used stolen passwords from a data breach and created spam filters to block alerts, while financial institutions initially doubted the theft was fraudulent.