Dossier
identity theft victims
Coverage of identity theft victims in the Nexus archive.
- Identity theft victims face 'unconscionable' IRS delays, report says
Identity theft victims are experiencing 'unconscionable' delays from the IRS, with wait times reaching nearly two years to resolve cases, as reported by the National Taxpayer Advocate.
- IRS did better than expected in tax season after slashing staff, except on the phone, watchdog says
The IRS performed better than expected in processing refunds during the 2026 tax season despite significant staff reductions but struggled with phone support, particularly for identity theft victims. The IRS reduced its workforce from 102,000 to 74,000 employees, and only 19% of calls to identity theft lines were answered, with victims waiting nearly two years for assistance.