DossierENTITY

tech-first customer service

Coverage of tech-first customer service in the Nexus archive.

Earliest in view: Jun 1 · 11:00 UTCMost recent: Jun 1 · 11:00 UTC

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Recent coverage

BUSINESSJun 1 · 11:00 UTCWIRED
Norse Atlantic Airways Offers Dirt-Cheap Tickets. There’s a Catch
Norse Atlantic Airways offers dirt-cheap tickets but faces complaints over its tech-first customer service approach. Some customers reported losing thousands of dollars due to issues with this service model.