TECHNOLOGYTHE REGISTER
Under-trained techie didn't claim overtime for mistakenly failing to phone it in
April, an entry-level IT technician with CompTIA A+ certification, mistakenly connected both Ethernet ports of a VoIP phone during a clinic deployment, causing a complete internet outage. Despite resolving the issue, she avoided claiming overtime, believing she didn't deserve it for the error. The team responded calmly, fixing the problem quickly.
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