Hotels, online platforms urged to clearly outline refund, booking change policies

Hong Kong’s consumer watchdog has urged hotels and online booking platforms to clearly outline their responsibilities for reservation changes or refunds, citing annual complaints of up to 1,050 over the past three years. The Consumer Council reported 3,346 lodging-related complaints since 2023, with 2,670 from non-local travelers, and 58% of those cases involving contract termination or amendments.