Consumer Council
Coverage of Consumer Council in the Nexus archive.
- Hotels, online platforms urged to clearly outline refund, booking change policies
Hong Kong’s consumer watchdog has urged hotels and online booking platforms to clearly outline their responsibilities for reservation changes or refunds, citing annual complaints of up to 1,050 over the past three years. The Consumer Council reported 3,346 lodging-related complaints since 2023, with 2,670 from non-local travelers, and 58% of those cases involving contract termination or amendments.
- Watchdog gets to grips with Hong Kong claw machines after 760% rise in complaints
Complaints against Hong Kong claw machine operators have risen over 760% in three years due to misleading displays, rigged settings, and poor-quality prizes. The Consumer Council reported 16 complaints in 2023, 49 in 2024, and 138 in the following year.
- Hong Kong sports club patrons threaten legal action over operational changes
Patrons of Hong Kong Golf & Tennis Academy have filed complaints with the Consumer Council and threatened legal action against Rosewood Hotel Group’s operational changes at its clubhouse. The hotel group claims it has made 'refinements' to the arrangement.