Chinese e-tailer claimed 14-inch box stretched the size of a 9-inch tablet

A company's IT team purchased a 14-inch Android tablet for $150 from a Chinese e-tailer, but received a 9-inch tablet instead. The seller used a proprietary sizing method to claim it was 11 inches, then cited the 14-inch box's diagonal measurement. The e-tail platform eventually offered a full refund after disputes, leaving the company with a partial refund if they kept the undersized device.