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The Nexus
TECHNOLOGYJun 29 · 17:19 UTCWBTV CHARLOTTEDaniela Molina, Rachel DePompa, Scotty Smith

Rental car AI scanners flag alleged damage, leaving customers with surprise bills

Rental car companies are using AI-powered camera systems to detect vehicle damage, but customers report being charged for uncaused damage like dirt or water droplets. Jessica Fields, a Georgia psychotherapist, was billed $350 for dents flagged by Hertz's AI after returning a car, despite no visible damage at drop-off.

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Mentioned
HertzorganizationConsumer Federation of AmericaorganizationBen WinterspersonJessica FieldspersonArtificial Intelligencetopichigh-resolution camerastopicdamage detectiontopic2025 Chevrolet Tahoetopic
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