Dossier
damage detection
Coverage of damage detection in the Nexus archive.
- Rental car AI scanners flag alleged damage, leaving customers with surprise bills
Rental car companies are using AI-powered camera systems to detect vehicle damage, but customers report being charged for uncaused damage like dirt or water droplets. Jessica Fields, a Georgia psychotherapist, was billed $350 for dents flagged by Hertz's AI after returning a car, despite no visible damage at drop-off.