Shake Shack stirred up by viral no-tip surcharge video, claims tech glitch was issue

Controversy arose after a TikTok video alleged that Shake Shack was applying surcharges to customers who chose not to tip. Shake Shack subsequently issued a statement clarifying that such pricing increases are against their policy and were determined to be a technology error by the kiosk operator, HMSHost. The company confirmed that this issue originated from the third-party kiosk technology at Salt Lake City International Airport and has been resolved.