Dossier
delivery targets
Coverage of delivery targets in the Nexus archive.
- Royal Mail investigated again as almost a quarter of first-class post arrives late
The postal regulator has launched an investigation into Royal Mail for missing annual delivery targets, with 24.3% of first-class mail arriving late in the year to March. Royal Mail has been fined £37m since 2023 for failing to meet Ofcom's delivery standards.
- Royal Mail invests £500m to tackle late deliveries as second-class post cut back
Royal Mail is investing £500m to address late deliveries and meet new targets by May 2024. Second-class post will be delivered every other weekday and eliminated on Saturdays starting next month. The company has been piloting a new delivery pattern since July.